FAQ

What is Vegan Food Club?

Vegan Food Club is an online service of 100% plant-based prepared meals that wants to make life easier for everyone who enjoys eating healthy food. We cook with the best quality products to prepare new recipes every week.

How does it work?

You subscribe to the plan that you like the most and select the day you want to receive it. Our chefs will cook and ship it to your home or office every week on the day you chose.

Where and when do you deliver?

We deliver your meals every Tuesday from 8AM to 1PM in France metropolitan (except Corsica) and from 8AM to 6PM in Belgium.

We deliver every Tuesday and Friday from 9AM to 2PM in Spain and Portugal. We don't deliver to Canary Islands, Balearic islands, Ceuta and Melilla.

Will my orders be automatically created?

Yes, Vegan Food Club is a subscription. When you make your first purchase you are subcribing to a weekly meal delivery. Each week you will receive the number of meals you picked unless you skip a week or cancel your subscription.

Can I pick my meals?

Yes. Each week we will select our best meals for your next delivery and you will be able to change them and pick one of our available meals.

Do you have a gluten-free menu?

Unfortunately we don't have a gluten-free menu yet.

All meals are 100% Plant Based?

Yes! All our meals are 100% vegan.

Do meals change each week?

Yes! Each week we cook a new menu ;)

How to store my VFC meals?

Our dishes are freshly cooked and delivered respecting the cold chain, so they must be kept in the refrigerator.

Should I reheat them in the microwave or in the pan?

You can reheat them in the microwave or in the pan. In the microwave: remove the protective film and heat for 2 minutes at 600 W. Although you can put the tray in the microwave, we recommend that you reheat the food on a plate.

Do you have a gluten-free menu?

Unfortunately we don't have a gluten-free menu yet.

What menu option do you offer?

We offer several weekly menu options, all flexible.

  • Choose the number of people in the subscription (1 or 2 people)

  • Then select how many dishes per person you want to receive each week (from 4 to 8 dishes per person)

Will my orders be automatically created?

Yes, Vegan Food Club is a subscription. When you make your first purchase you are subcribing to a weekly meal delivery. Each week you will receive the number of meals you picked unless you skip a week or cancel your subscription.

Is there a time commitment?

No, there is no minimum commitment period. You can skip a week or stop your subscription at any time. If you have a delivery in progress, your subscription will be interrupted after it has been completed.

Can I cancel an order?

Yes, you can cancel your order as long as the amount has not been debited.

Can I change the day of my delivery and my address?

Yes, you can change the delivery address and the day of the next order from your customer portal as long as you have not been charged. For delivery on Tuesday, you have until the previous Thursday to modify or cancel the order.

How to skip one or more deliveries without cancelling my subcription?

It's easy, go to your customer area, and choose "Cancel your next order". The date of the next delivery and the next payment will be automatically shifted by one week.

How to cancel my subcription?

It's easy, go to your customer portal and select "Cancel my subscription". You can also skip a delivery if you do not wish to receive your menu for one or more weeks.

Can I place an order and then cancel the subscription?

Yes, VFC is a flexible, non-binding subscription. You can discontinue your subscription after the first order.

Can I pick my meals?

Yes. Each week we will select our best meals for your next delivery and you will be able to change them and pick one of our available meals.

When do I pay?

The payment of the first order is made at the time of registration. After the first delivery, you will be charged every Friday for the delivery of the following Tuesday.

Our family talks...

You are not a member of a vegan club, you are part of a family.